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                                    1-888-40 BEACH

Contact Us

Use this link to contact us via email - Customer Service e-Mail form.
If you already have an account, please login to My Account and use the "
Contact Support" feature.
Contact Us via Phone or Fax: Monday - Friday 9:00am - 6:00pm EST
Toll Free: 1-888-402-3224
Customer Support
  - Call 1-888-402-3224 - My Account - FAQ
  - Open Customer Support Case - Track My Order - Wholesale Orders
  - Live Help by Chat - Request a Return - Newsletter Sign Up


FAQ

For easy reference please consult our Frequently Asked Questions section.

About Us


BeachStore.com is celebrating its 15th Summer anniversary this year. We have been serving beach-goers since 1999, with a selection of over 1000 beach-related products. There is not a thing about the beach we don't know!

Please Read more in our About Us Section


Payments & Security

BeachStore.com accepts the following methods of payments: American Express, Visa, MasterCard, Discover and Pay Pal. To insure your privacy and security transactions are transmitted in encrypted format through our secure payment gateway. Our site is safe, secured and certified! Please feel free to shop in confidence! BeachStore.com is powered by NetSuite, and is scanned and tested daily by McAfee Secured

McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Shipping & Fulfillment

BeachStore.com offers ground shipping, 2-day air and overnight express through FedEx, UPS, and periodically USPS. Shipping charges are calculated using the delivery address zip code, the weight, the size, and the location of the packed merchandise. You may Estimate Shipping from the Shopping Cart, which will quote you all possible shipping option. You may review also all shipping options on the shipping method selection step at Checkout
Please note that FedEx and UPS will not ship to a PO box. Please do not use a PO Box when filling out the Ship to address or your item will not be delivered and you will be held responsible.


fedex_logo1.gif ups_logo1.gif


BeachStore.com orders are fulfilled through our state-of-the-art fulfillment center in Hialeah, FL 33010. Items that are shown as available "In-Stock" ship from this location. Orders placed for these items before 12:00pm EST (Noon) (Monday - Friday) typically ship the same day!  To estimate transit shipping time from our main location please consult our Transit Maps:

USA Transit Schedule Map
Overnight Ground Shipping Map


Some items are dropped-shipped to you directly from our premium vendor partners. When ordering these items the transit and fulfillment time may vary, as these products ship at the different times from different locations. Each item has an availability indicator on the product page that allows you to estimate the fulfillment time.

Express Shipping does not curtail the order fulfillment schedule (i.e. packing and actually sending the order) specified in the product availability indicator. However, we do prioritize the express orders in the daily shipping queue.

All items ship with signature release waiver, allowing the delivery person to leave the package at your front door. Please make arrangements to properly accommodate the delivery. By placing an order you agree to the signature release on all packages sent to you via BeachStore.com.

The inventory is offered to you in real time through this website. We allow Backorders on some items that might be temporarily be out of stock or in high demand.  The shopping cart will indicate the availability date on such items. If the backordered item is schedule to restock within a week your order will be held, otherwise it will be split and additional shipping might be charged on the backorder shipment . 
 
BeachStore reserves the right to switch carriers on all free shipping orders according to logistics.
 
Cancelling Your Order: Only orders that have not been sent to the warehouse for processing can be cancelled.

International Orders: Just put in your shipping information and the system will calculate your international shipping charges. If your country is not on the ship to county list, please request it through our email contact form.






Handling Fee

We currently charge a Handling Fee of $0.00 per order on ground shipping, $6.50 on express shipping orders, and, $5.00 on Free Shipping orders.

Free Shipping

We offer Free Shipping on select items periodically - Please visit our Free Shipping Section to see which items or item combinations qualify. We only offer Free Shipping via US Postal Service (3 to 5 day home delivery) -- UPS is not Free. You may place any Free Shipping Item in you cart and get Free Shipping on the entire content of your Shopping Basket.

BeachStore reserves the right to switch carriers on all free shipping orders according to logistics.

Returned merchandise purchased through a free shipping offer will incur a 20% Free Shipping Return Fee.



BeachStore Price Match Program

BeachStore.com prides itself for the most completive prices in the Online Beach market, therefore, We will beat all our competitors prices.

We understands that pricing is a critical factor in your purchasing decision and we would like you to be our customer.  Please give us a chance to help you get the best service and best pricing available.


Send us an email to pricematch@beachstore.com with the link to the competitor's product and we will respond to your request immediately. Or, if you prefer, you may call us toll free at 1-888-402-3224 to request a price match.

BeachStore.com will match competitors price on any item of the same size, color, and condition that is in stock.  Price matching must take place before your order is shipped and BeachStore.com can not refund any price differential once the order has been placed. Competitors must be current authorized dealers of the same product.  BeachStore.com reserves the right to decline to match private party listings on blowout pricing and closeout sites (Ebay, Amazon, Buy.com, or Overstock) as part of our price match guarantee.

Price matched items can be exchanged or returned within our normal return policy, and are covered by our product warranty.  Feel free to contact BeachStore.com anytime to help answer any questions you may have.

Order Tracking

You my obtain real time tracking information on your shipments by logging in to My Account and use the "See Orders" feature.
 
Only orders that have not been sent to the warehouse for processing can be cancelled.

Return Policy

If you are not 100% satisfied within 30 days of the order delivery, you may return the merchandise for a refund.

Returns are not accepted without a Return Authorization! To obtain a Return Authorization please login to My Account, access your order detail information, and use the "Request Return" feature.  Once your return is approved, you will receive an email notification with the return address and all other relevant instructions. Please make sure that the retuned merchandise is in its original packaging unused and unsoiled. DO NOT RETURN DAMGED OR DEFECTIVE MERCHANDISE!  (If you have received damaged or defective merchandise - see Damaged Products.)

All shipping charges for returned merchandise are at the customer's expense. Return the merchandise via a tractable shipping method. Your return will be refunded once the returned merchandise has been received and inspected. Damaged or soiled merchandise will not be refunded.

  • Returns which are outside the 30 days return period - will incur a 15% restocking fee.
  • Returns which exceed 2 items  - will incur a 15% large-return fee.
  • Returns with merchandise purchased through a free shipping offer - will incur a 20% free shipping return fee.
  • Unauthorized Returns - will incur a 25% non-compliance fee.

BeachStore.com offers an extended return period for the holiday season, merchandise ordered after November 15th may be returned up until January 31st.

  Login to Return Authorization  >>>    



Return Address

We operate out of multiple warehouses - the correct return address can only be provided upon approval of your return authorization. To obtain a Return Authorization please login to My Account, access your order detail information, and use the "Request Return" feature. Please consult our Return Policy.

Damaged Products

Please make sure you inspect the delivered products upon receipt. Damaged or defective merchandise should be reported to us within 5 days of delivery.  To report a damaged or defective product, please open a customer service case by logging in to My Account and using the "Contact Support" feature. (You should select from the Case Issue options - "Product Issue", and from the Type options - "Problem: Damaged/Defective".)

We typically require a digital picture of the damaged/defective merchandise in order to process your case.  Once your case is processed a replacement is sent to you as soon as possible. (You may upload pictures to your case only after it has been created.)
  • Returns of damaged or defective merchandise - will not be accepted.
BeachStore.com does not cover claims on products damaged due to neglect, improper usage, or acts-of-nature. Our products are designed for private use and are not intended for commercial, public, or rental usage unless otherwise indicated.

Warranties

BeachStore.com Product Warrnty
BeachStore.com warranties the products for the first 30 days after delivery. After that the products are warrantied through the manufacturer for a limited time period. Warranties vary from manufacturer to manufacturer.

Privacy Statement

BeachStore.com will never give, sell, transfer, or release your personal information, including name, phone number, or e-mail address, to any third party. When you place an order we securely store your personal data only for future ordering convenience. In addition, we may use first-party cookies from Google in order to inform, optimize, and serve ads, and promotions, based on someone's past visit to BeachStore.com.

If you would like to disable "third party" cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party's website and getting them to generate a one-time "no thanks" cookie that will stop any further cookies being written to your machine. Here are links to the third party advertising platforms we use, each of which haveinstructions on how to do this:


http://www.doubleclick.com/us/about_doubleclick/privacy/ad-cookie/

http://www.audiencescience.com/privacy


Customer Testimonials

At BeachStore.com we pride ourselfs for fast and reliable service. Read a few comments from our happy customers.


Wholesale Orders

Wholesale/Resorts services program - We offer wholesale discounts on our entire line of beach gear and pool furniture to beach clubs, beach resorts, hotels, beach houses, summer time shares, beach rental companies, promotional companies, condo associations, country clubs, beach stores, surf shops, and beach gear retailers. When you log in to your approved wholesale account all products will display the wholesale prices.  You will be also able to access our beach products sold in case-packs and see quantity pricing at quantity pricing. You need to place a minimum order of $500 at a time to qualify for this program.

To gain access to the wholesale pricing please submit your application below. We will review your application and enable your discounted pricing upon approval. We look forward to doing business with you.
  Sign Up for a Wholesale Account >>>    

Affiliate Partner Program

Affiliate Partner Program - 

Join the BeachStore.com's affiliate partner program now and earn 10% commission while giving your customers excellent service and selection. Don't miss out on this exciting opportunity to earn revenue with the leading online beach gear retailer!

Make money selling beach products from your existing web site

Affiliates earn commissions on all sales generated by their leads, you'll collect commission fees on every order. 

Associate your web site with world class beach products and brands. 

Combine your good name and ours when you feature the trusted BeachStore.com brand on your site. We provide you with your Affiliate Partner Links and a selection of art work to add to your site!

Using 3rd party technology you can count on accuracy. BeachStore.com is powered by
NetSuite.com - this partner program is managed an regulated on a partial 3rd party platform. You will be provided access to your BeachStore Partner Center through Netsuite.

There's never any cost to you for being a Beachstore.com affiliate partner!

Just fill out the short application below. We are looking forward to working with you.

  Sign Up as Affiliate Partner  >>>    


Beach Links

We invite bloggers and other web sites to add links to BeachStore.com.  Please contact us @ 888 402 3224.

Gift Certificates

We offer Gift Certificates that you may purchase with us online and gift to friends and family.  

Since beach going activities are often seasonal, you may wish to defer a Birthday or Christmas beach gift for a later date and let your loved one take advantage of any upcoming exciting new products for the summer season that they may pick and chose for themselves.  

For this reason all our Gift Certificates are valid for One Full Year from the date of issuance.