Any products delivered from BeachStore.com damaged must be reported to us within 5 days of delivery in order to be exchanged.
It is the customer's responsibility to contact BeachStore.com as soon as possible via e-mail using our Contact Us Email Form for approval. The order number and a brief detailed summary of the problem are required in the e-mail. The customer will be subsequently contacted. Returned damaged merchandise, which has not been reported within the 5 days of delivery will be refused. We will replace the damaged merchandise. However damaged merchandise returned for credit will incur a 20% restocking fee.
BeachStore.com's refund policy does not cover products damaged due to neglect, improper usage, or Acts Of Nature. Our products are designed for private use and are not intended for commercial, public, or rental usage. If the merchandise has been used and/or damaged as stated in the aforementioned, or not properly cared for, BeachStore.com will not be able to honor the return. The merchandise will be shipped back to the customer at his cost and no refund will be issued.
