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FAQ
You my obtain the status of your order and real time tracking information on your shipments by logging in to My Account and using the "See Orders" feature.
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To estimate shipping please place items in the
shopping basket
and use the calculate shipping button to get the cheapest shipping quote
according to your shipping zip code.
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Please refer to our
Free
Shipping information section to see the
current free shipping offers.
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You may apply coupons at the last step of checkout process
only after you put in your credit card information - Step 5 of 5, Review and Submit.
(Please do not confuse the coupons with gift certificate they are not the same,
and they are applied at different places.)
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Not all products ship from the same location at the same time. Please be patient and allow a few more days for the rest of the order to arrive. You may check the status of your order by item by
logging in to My Account and using the "See Orders" feature.
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In order to return merchandise you must have a return
authorization. Please consult our
Return Policy information section
to obtain a return authorization.
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Do not return damaged or defective merchandise! Please consult our Damaged Products information section and follow the instructions.
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The best way to contact us about an issue with your order is to open a customer service case ticket.
Please log in to My Account
and use the "Contact
Support" feature. You will receive a case number for your issue and will be able to follow its progress on-line.
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