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Any products delivered from BeachStore.com damaged must be reported to us within 5 days of delivery in order to be exchanged.
It is the customer's responsibility to contact BeachStore.com as soon as possible via e-mail using our Contact Us Email Form for approval. The order number and a brief detailed summary of the problem are required in the e-mail. The customer will be subsequently contacted. Returned damaged merchandise, which has not been reported within the 5 days of delivery will be refused. We will replace the damaged merchandise. However damaged merchandise returned for credit will incur a 20% restocking fee.
BeachStore.com's refund policy does not cover products damaged due to neglect, improper usage, or Acts Of Nature. Our products are designed for private use and are not intended for commercial, public, or rental usage. If the merchandise has been used and/or damaged as stated in the aforementioned, or not properly cared for, BeachStore.com will not be able to honor the return. The merchandise will be shipped back to the customer at his cost and no refund will be issued.
If you are not 100% satisfied within 30 days of your purchase BeachStore.com will exchange the merchandise or refund your money.
The customer must e-mail BeachStore.com using our Contact Us Email Form prior to returning any merchandise.
BeachStore.com will not accept returned items after 30 days of purchase.
Defective products must be returned in their original factory packing. Make sure to include the shipping slip or your name with the order number. Returns are not accepted without a return merchandise authorization. When returning merchandise we will require you to enclose your invoice with your order #. You may print out your invoice from our members' area on our site.
All shipping charges for returned or exchanged items are at the customer's expense. Returns must be shipped "freight prepaid." Items received "freight collect" will be refused.
Your account will be credited once the returned merchandise has been received by BeachStore.com.